Based in Washington State since 1965 Northwest Fasteners Inc. has always placed customer service as our #1 priority. We understand that nuts & bolts may not be a high priority in your business, but when you are out of a certain item it may end up being your most expensive. So we provide a large inventory with over 30,000 items. We also have industrial supplies such as chemicals, grinding wheels, drill bits, taps, dies, and many other maintenance supplies.
With the idea that customer service is our highest priority, our goal is to help the customer in an accurate and efficient way, to make the whole fastener buying process painless. From our walk- in customer to our largest account, our experienced staff, and knowledgeable purchasing department will be happy to serve you.
We offer a service plan that will be flexible to your needs, and geographical area. If you are a local company, we offer a full bin stocking and inventory control system. If you are out of our stocking area, we will ship your product to you with full tracking.
Our purchasing department makes every attempt to make your order complete. We also understand there are hard to find items, and we will work diligently to find them for you. With our experience and product knowledge we will make your business ventures profitable.
Our service and sales department tailor every customer account to best fit your needs. From on sight inventory control, to delivery of products in various ways to your site, in every way we aim to serve you. With 35 years of experience, you can trust that you are dealing with a company that is knowledgeable about our product.
Our contact information
By standard mail:
Northwest Fasteners Inc
15127 Washington Ave SW
Lakewood WA 98498
800-562-4170 (between 7 a.m. and 5 p.m. Pacific)Sales@nwfasteners.com
No returns will be accepted without prior authorization.
No returns will be accepted on special order items.
To be returned, products must be unaltered and in excellent condition and in original packages whenever possible.
If the request for return is due to an error by Northwest Fasteners Inc., we will pay for all return freight and all freight to ship the correct item.
No restocking charge will be applied to items returned due to an error by Northwest Fasteners Inc. If the request for return is due to an error by the customer or a change in the customerís requirements, a restocking charge and return freight charges may be applied on all items accepted for return.
Terms of Sale:
Pricing will be based on Northwest Fasteners Inc. standard pricing at the time an order is placed. Special quotes are available upon request.
Net minimum billing is $10.00. We will attempt to advise a customer when their order is below minimum so order quantities can be increased, but can not guarantee that we will always do so.
Payment Terms are Net 30 Days. A finance charge of 1 1/2% per month (18% annual rate) may be added to any past due amounts. Customer agrees to pay all cost of collection or attempting to collect, including reasonable attorneysí fees, any amounts not paid by customer within payment terms.
We may decline to accept orders or stop orders in process if customer has invoices more than 30 days past due or if reason develops to question financial responsibility of customer.
Standard freight terms are F.O.B. shipping point. Prepaid freight terms are available on orders exceeding certain dollar amounts. Please check with your salesperson for additional information regarding prepaid freight terms.
Unless otherwise instructed, we will backorder any items not filled on your original order, except backorders totaling less than $ 5.00 which will be canceled. Backorders will be shipped under the same freight terms as the original order on which they were placed.
Whenever possible, we will attempt to quote a delivery date on items not in stock. However, these quotes are estimates based on information from our suppliers, and we can not guarantee them.
No returns will be accepted without prior authorization. No returns will be accepted on special order items. To be returned, products must be unaltered and in excellent condition and in original packages whenever possible. A restocking charge may be charged on any accepted returns.
Damaged or Short Shipment
Shortages must be reported within 5 days after receipt of shipment. If shortage is found to be the fault of the freight carrier, customer must make claim with carrier (except UPS claims which we will make). If any goods are damaged in transit, customer must make claim with freight carrier (except UPS) for reimbursement.
Cancellations of orders for standard products will be accepted prior to shipment. Cancellations will be accepted on non-stock or special order items only when we are able to cancel our orders for these items. Customer must agree to pay any actual costs incurred by us to cancel special orders or orders for non-stock items.
Differing or Additional Terms of Sale
Northwest Fasteners Inc. offer of sales, as set forth herein, as well as customerís acceptance thereof by purchase shall be limited strictly to these terms and conditions which shall constitute the full agreement between the parties. Any additional, differing or contradictory terms which may be contained in the customerís purchase order shall not be of any effect and shall not be part of this agreement with the express written consent of Northwest Fasteners Inc.
Damaged/Short Shipment Policy
Shortages must be reported within five days after receipt of shipment. If the shortage is found to be the fault of the freight carrier, customer must make the claim with carrier (except UPS claims, which we will make). If any goods are damaged in transit, customer must make the claim with freight carrier (except UPS claims, which we will make) for reimbursement.